mouse issued Dell Optiplex 7010

Lynne Desrochers · August 26, 2014, 04:47:33 PM

I've been getting some complaints from some users about the sensitivity of their mouse. They find that the double click is extremely sensitive and is either selecting multiple items that they don't want or just acting very crazy. I have been able to adjust this under control panel. I've noticed that everyone that complains all has a Dell Optiplex 7010. I feel like it started happening after an update a little while ago.
Has anyone else noticed this? Does anyone have any better suggestions for fixing it?
Thank you.

Mark · August 26, 2014, 04:50:25 PM

I have the 7010's but have not noticed this.

Jeff Zylstra · August 27, 2014, 09:38:38 AM

We have several 7010's and haven't noticed this either. I'll sound like a broken record for saying this, but I have noticed that these machines are faster and more stable after I installed the "big three" - BIOS, video and network card updates. I get less complaints and the machines seem to be faster. Just a thought...

Jeff Golas · August 27, 2014, 03:41:54 PM

I think its the newer mice that come with them, just bump down the sensitivity a few clicks and move on.

Lynne Desrochers · August 27, 2014, 04:21:45 PM

I would agree as well, but it's just recently been happening and they've had them a while. There was some update I'm sure. I did try adjusting a few and it gets better, but it's still not right.

Today I took Jeff Z's method one one and it's gotten positive results. Someone else's mouse was gross, so I just replaced it and she is thrilled. I have one more where I'm going to go back to Jeff's idea of the drivers and hope that this is the last of it.
Thank you everyone.

Coral · August 27, 2014, 05:07:56 PM

Quote from: Lynne Desrochers on August 27, 2014, 04:21:45 PM
Someone else's mouse was gross,

That's why I keep a giant bottle of hand sanitizer at my desk.

Hans Manhave · August 27, 2014, 05:50:54 PM

Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Alice Mooney · August 27, 2014, 06:14:42 PM

Quote from: Coral on August 27, 2014, 05:07:56 PM
Quote from: Lynne Desrochers on August 27, 2014, 04:21:45 PM
Someone else's mouse was gross,

That's why I keep a giant bottle of hand sanitizer at my desk.

when I was in IT, we had a box of gloves so we'd grab a pair every time anyone had to go to someone's desk to fix something. Plus the sanitizer when we got back.
Keyboards are the worst

Lynne Desrochers · August 28, 2014, 08:42:50 AM

Quote from: FWA on August 27, 2014, 05:50:54 PM
Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Hans, I had the same result at first as well, then I used the service tag number and manually chose the drivers I wanted to update and downloaded them and manually installed them. The Dell insta check thing didn't work, nor did going to the driver and checking for updates.

Mark · August 28, 2014, 08:48:59 AM

Along the lines of gross, but also look for little fuzzies or hairs, or dust, or anything that could be tricking the optical sensor on these rodents. It will bend the light and send the mouse flying in all directions on the screen.

Jeff Zylstra · August 28, 2014, 09:34:11 AM

Quote from: Lynne Desrochers on August 28, 2014, 08:42:50 AM
Quote from: FWA on August 27, 2014, 05:50:54 PM
Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Hans, I had the same result at first as well, then I used the service tag number and manually chose the drivers I wanted to update and downloaded them and manually installed them. The Dell insta check thing didn't work, nor did going to the driver and checking for updates.

Yep. The service tag and manually downloading and installing each one was the easiest most reliable thing for me as well. You may even want to download and install the "chipset" drivers as well, since that controls a host of things, like USB and other motherboard functions. I was never a believer in updating drivers until lately when I started to have both speed and reliability issues. It has seemed to fix them, however.

Jeff Golas · August 28, 2014, 10:03:01 AM

I also had various issues with optical mice caused by the mousepads...usually the freebie cheapo ones people get from carriers/conferences where it has a shiny surface.

Mark · August 28, 2014, 10:14:05 AM

Quote from: Jeff Golas on August 28, 2014, 10:03:01 AM
I also had various issues with optical mice caused by the mousepads...usually the freebie cheapo ones people get from carriers/conferences where it has a shiny surface.

generally don't use mouse pads anymore. At least not with opticals.

Hans Manhave · August 28, 2014, 10:58:07 AM

Quote from: Jeff Zylstra on August 28, 2014, 09:34:11 AM
Quote from: Lynne Desrochers on August 28, 2014, 08:42:50 AM
Quote from: FWA on August 27, 2014, 05:50:54 PM
Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Hans, I had the same result at first as well, then I used the service tag number and manually chose the drivers I wanted to update and downloaded them and manually installed them. The Dell insta check thing didn't work, nor did going to the driver and checking for updates.

Yep. The service tag and manually downloading and installing each one was the easiest most reliable thing for me as well. You may even want to download and install the "chipset" drivers as well, since that controls a host of things, like USB and other motherboard functions. I was never a believer in updating drivers until lately when I started to have both speed and reliability issues. It has seemed to fix them, however.

Thank you both, I have it downloading now. A whole set of them. Will apply to all the machines so I don't have to go find it for each. They are all the same model/age/equipment so that should be good.

These units also have that special video connector. That creates a tricky setup, depending on what needs to be connected (TV, DVI, VGA, HDMI). I have a quantity of the dongles coming in which should relieve some of the video problems. Maybe even an audio problem. Dell didn't sell them anymore but Amazon was very helpful. I couldn't find a BIOS setting to turn the mobo unit on or off. Hopefully the updates will give me something more to tinker with.

Jeff Zylstra · August 28, 2014, 11:17:05 AM

Quote from: FWA on August 28, 2014, 10:58:07 AM
Quote from: Jeff Zylstra on August 28, 2014, 09:34:11 AM
Quote from: Lynne Desrochers on August 28, 2014, 08:42:50 AM
Quote from: FWA on August 27, 2014, 05:50:54 PM
Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Hans, I had the same result at first as well, then I used the service tag number and manually chose the drivers I wanted to update and downloaded them and manually installed them. The Dell insta check thing didn't work, nor did going to the driver and checking for updates.

Yep. The service tag and manually downloading and installing each one was the easiest most reliable thing for me as well. You may even want to download and install the "chipset" drivers as well, since that controls a host of things, like USB and other motherboard functions. I was never a believer in updating drivers until lately when I started to have both speed and reliability issues. It has seemed to fix them, however.

Thank you both, I have it downloading now. A whole set of them. Will apply to all the machines so I don't have to go find it for each. They are all the same model/age/equipment so that should be good.

These units also have that special video connector. That creates a tricky setup, depending on what needs to be connected (TV, DVI, VGA, HDMI). I have a quantity of the dongles coming in which should relieve some of the video problems. Maybe even an audio problem. Dell didn't sell them anymore but Amazon was very helpful. I couldn't find a BIOS setting to turn the mobo unit on or off. Hopefully the updates will give me something more to tinker with.

You're welcome. You should notice a difference immediately.

Yes, I don't think that you can disable the on-board video in BIOS. I think it is auto-sensing. They want you to use the on board VGA, and then the other DisplayPort. I haven't figured out why there are 2 Display Ports on the back. I tried running 2 DisplayPorts as monitor 1 and 2, but didn't have any luck as they both displayed the exact same thing. I haven't figured out quite yet what good the second one is.

Bob · August 28, 2014, 11:27:00 AM

Just off topic on hand sanitizer.. It's what makes the mouse and pads yucky off white. Builds up on pads and top of mouse. Washing hands before use every day will keep both clean vs. using hand sanitizer and going to work. The very thing you use is what employee is using causing the build up.

I have box full of KB and mice. When someone leaves I toss and replace so nobody re-using that nasty stuff. Like Mark we don't use mouse pads anymore unless for comfort with pad for wrist.

Hans Manhave · August 28, 2014, 11:48:01 AM

Quote from: Jeff Zylstra on August 28, 2014, 11:17:05 AM
Quote from: FWA on August 28, 2014, 10:58:07 AM
Quote from: Jeff Zylstra on August 28, 2014, 09:34:11 AM
Quote from: Lynne Desrochers on August 28, 2014, 08:42:50 AM
Quote from: FWA on August 27, 2014, 05:50:54 PM
Where does one go to find out if there are updates? Every driver I check reports, after some online inquiry, that it is the latest driver. I have a hard time believing that. Especially since I don't know where it went to find out. Dell 7010.

Hans, I had the same result at first as well, then I used the service tag number and manually chose the drivers I wanted to update and downloaded them and manually installed them. The Dell insta check thing didn't work, nor did going to the driver and checking for updates.

Yep. The service tag and manually downloading and installing each one was the easiest most reliable thing for me as well. You may even want to download and install the "chipset" drivers as well, since that controls a host of things, like USB and other motherboard functions. I was never a believer in updating drivers until lately when I started to have both speed and reliability issues. It has seemed to fix them, however.

Thank you both, I have it downloading now. A whole set of them. Will apply to all the machines so I don't have to go find it for each. They are all the same model/age/equipment so that should be good.

These units also have that special video connector. That creates a tricky setup, depending on what needs to be connected (TV, DVI, VGA, HDMI). I have a quantity of the dongles coming in which should relieve some of the video problems. Maybe even an audio problem. Dell didn't sell them anymore but Amazon was very helpful. I couldn't find a BIOS setting to turn the mobo unit on or off. Hopefully the updates will give me something more to tinker with.

You're welcome. You should notice a difference immediately.

Yes, I don't think that you can disable the on-board video in BIOS. I think it is auto-sensing. They want you to use the on board VGA, and then the other DisplayPort. I haven't figured out why there are 2 Display Ports on the back. I tried running 2 DisplayPorts as monitor 1 and 2, but didn't have any luck as they both displayed the exact same thing. I haven't figured out quite yet what good the second one is.

I am using two DisplayPorts on one unit right now. I have the basic 7010 motherboard and then a 7470 Radeon also. They only provided one display adapter per machine so I borrowed one from another. There are two Toshiba 32" LCD tv's connected. They were bought six months apart and the later one is significantly worse (model number differs by one digit or letter at the end, but same was no longer to be found eventhough it listed as same). So I think if I hook them up as HDMI with the DisplayPort adapters that do that, it could be good as the second unit has ports differently. Hope to know later today.

And then there are updates from Dell that are determined to be necessary by system scan, while Dell also has its own update module that updated all the machines and some of these updates aren't at all needed, even if marked 'urgent'. And then there is the scan that determined that my optical drive was failing and I can just fill out the form that popped up after mentioned scan and request a new one under warranty. Now that is a nice feature.