It's official...

Alice Mooney · January 07, 2014, 10:07:14 AM

I am no longer in the IT department. I now work for insurance. This is a good thing and I'm looking forward to actively contributing instead of just recommending. Since there's no longer an agency management system that requires inside technical support, I am free to help insurance focus on such things like procedures/workflows so they can hold the users accountable and eventually pass audits with flying colors; be involved in projects from the beginning instead of towards the end when IT got involved; and many more things and whatever else they need.
New year - "new" job. Very exciting!
Wish me luck!!

Mark · January 07, 2014, 10:17:21 AM

Good luck! Sounds a bit less frustrating for you!

Jan Regnier · January 07, 2014, 10:38:54 AM

Good Luck, Alice.... Happy you will be doing what you find more productive! It's much better to guide it from the beginning rather than shoveling up the crap from the end!

Bloody Jack Kidd · January 07, 2014, 11:59:27 AM

Good Luck!

Jeff Zylstra · January 07, 2014, 01:02:12 PM

Fantastic! It sounds like these people will be nicer to you and appreciate you more. I'm so happy for you!

brinkerdana · January 07, 2014, 01:04:36 PM

Best of luck, Alice. Sounds like a much better position with less frustration.

GeorgeW · January 07, 2014, 02:26:36 PM

Since you say the management system requires no inside technical support, do all the users contact Vertafore themselves?

Alice Mooney · January 07, 2014, 04:20:57 PM

Quote from: GeorgeW on January 07, 2014, 02:26:36 PM
Since you say the management system requires no inside technical support, do all the users contact Vertafore themselves?

They still contact AAA Support, and they contact Vertafore if they determine it's a connection issue. If it's determined to be a training/security access issue, it's turned over to the users manager.
What I meant was that I'm no longer needed to monitor the downloads, install TAM updates/upgrades, make sure the backups are working, etc.

Alice Mooney · January 07, 2014, 04:24:47 PM

Thanks everyone!
Now I get the opportunity to do what I was made to do and know I'm good at. That doesn't happen to everyone in their lifetime and I'm very grateful. It was a complete pay-grade slide so it seems we all got what we wanted out of this move.

If anyone...and I mean anyone here..."hears" me complaining 6 months from now, please remind me of this

lol

Mark · January 07, 2014, 04:26:42 PM

Quote from: Alice on January 07, 2014, 04:24:47 PM
If anyone...and I mean anyone here..."hears" me complaining 6 months from now, please remind me of this lol

Noted!

Hans Manhave · January 07, 2014, 04:31:12 PM

Congrats Alice!

You mean there is life after TAM?

I'm setting a calendar action item to watch for the six month span.

Bob · January 07, 2014, 07:29:17 PM

Congrats hopefully a better experience!

DebAmstutz · January 08, 2014, 08:26:43 AM

Late with congratulations but the wish is still sincere! Glad you can work the way you have been wanting to work!

(I've been snowed in since Sunday-county plow cleared one lane on my road last night, finally.)

Alice Mooney · January 08, 2014, 09:16:17 PM

Not late, Deb, and thank you!

I'll take all the good lucks and well wishes any time.

Jeff Zylstra · January 09, 2014, 10:11:55 AM

Quote from: Alice on January 08, 2014, 09:16:17 PM
Not late, Deb, and thank you!

I'll take all the good lucks and well wishes any time.

Just gave you an "extra" karma point to send you along your way to everlasting bliss and happiness! OK. A little BS there, but you have paid your dues and deserve all you can get.