Deleting attachments

Started by Karen, September 12, 2013, 10:10:52 AM

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

Karen

Do any of you allow your support staff to delete attachments, that they have entered incorrectly?   Presently I have them send me requests to do so,  and I had a user ask if they could be allowed to do it themselves.   Just wondered what the rest of you do for this. 

Thank you
Karen Carpenter
Tam 11.1
15 users

Mark

Negative.  Our agency views this as an E&O concern.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Charlie Charbonneau

Charlie Charbonneau
GBMB Insurance
San Antonio TX.

EPIC 2022, CSR24, Windows 2012 Hyper-V & 2016, Win10/11 Pro Stations, Sophos Anti-Virus.
.                .                 ..              ...

Jeff Zylstra

Same as everyone else here.  This should be a RARE request.  If it's not, then you might have other issues, either training wise, or with your system setup.  We had that issue years ago, but since everyone here has a driver letter mapped for their personal attachments to go to, we've not had one of these issues.  The TAM Homebase is set to save attachments to the J: drive, and a script the runs at login time maps \\ServerName\EfilingShare\Username to the J: drive.  We've not had an issue since then.
"We hang the petty thieves, and appoint the great ones to public office"  -  Aesop

Karen

Thanks all - that's what I was looking for.

Lancebateman

Due to E&O - we don't allow ANY deletions of those. Instead, add comment in activity attached incorrectly.
Lance Bateman
(Looks like I'll be working for the State of Hawaii, Health Insurance Investigator)