10.4 Certificates

Jim Jensen · April 27, 2010, 01:03:48 PM

For those not hanging out in the newsgroups, attached is a sample Certificate of Insurance from 10.4. I upgraded yesterday to eliminate a couple of annoying issues and received this new one. Notice the size of the print on the policy dates and the carrier name. It's so small that I doubt it's readable on a fax copy. There are PMR's submitted (probably more of them coming too - not a bad idea to flood them on this one) and I emailed Greg Shiple, VP of Support, requesting a hot-fix remedy, not waiting until 10.5 or 11.0 to fix it.

Marie (Zionkowski) Gozikowski · April 27, 2010, 01:21:54 PM

Wow - that is awful!

How about a different printer? Does it make a difference?

JohnGage · April 27, 2010, 02:34:40 PM

In the 10.4 "noteworthy items", otherwise known as the bug list, Applied indicated "Date fields on top and bottom of certificates display year as B0." I don't see that problem on your sample, have you run into it?

Adri · April 27, 2010, 02:39:36 PM

John,

I think that was for Canada's system, not the US....or are you in Canada?

ETA: I just looked at your siggy....you're not in Canada

Jim Jensen · April 27, 2010, 03:15:48 PM

I don't have BO, nor do my Certificates. I found out a little more about the situation. The print size of the dates on the prior version of the form would not fit in the new form's column width, thus it is automatically reduced in size. The same can apply to the carrier name. I tried a different carrier name and it printed "normal" size. The request is being updated to ask to have a font size in between the normal size and teeny-tiny size that's printing.

JohnGage · April 27, 2010, 03:23:29 PM

Thanks for the clarification!

Jim Jensen · June 15, 2010, 10:13:26 AM

A hotfix is available now that does increase the font size for the dates some. Should be more acceptable. Doesn't change the cancellation clause or add the availability of the older certificate form though.

Jeff Zylstra · June 15, 2010, 12:23:38 PM

Quote from: Jim Jensen on April 27, 2010, 03:15:48 PM
I don't have BO, nor do my Certificates. I found out a little more about the situation. The print size of the dates on the prior version of the form would not fit in the new form's column width, thus it is automatically reduced in size. The same can apply to the carrier name. I tried a different carrier name and it printed "normal" size. The request is being updated to ask to have a font size in between the normal size and teeny-tiny size that's printing.

I'm on 10.3 and get the "B0" thing on some ACORD forms. I believe it was a cancellation, but I think that binders do it as well. Don't remember certs doing it, however. I was told that this was an issue in 10.4 as well.

Anyone who remembers "Y2K" will remember that Applied had this problem in 2000, only it was "A0" back then. The "A" represents the "0" in 2000, and the B represents the "1" in 2010. For all you youngsters and lurkers, this was an issue because everyone was trying to conserve memory back in the DOS days so they shortened how numbers were represented in the operating system. Silly me. I thought that this would be fixed in the ensuing 10 years. Guess not.

Jim Jensen · June 15, 2010, 01:50:38 PM

Jeff, I think 10.4 may have fixed it, or perhaps the hotfix did. I don't remember coming across it for a while and I just tried an LPR and a Binder and don't see it.

Jim Jensen · June 30, 2010, 12:19:13 PM

Acord has a couple of documents about the changes to the updated Certficates and Evidences of Insurance. An FAQ document is attached, while a shorter one specific to the Acord 25 is http://www.acord.org/standards/forms/Documents/20100628_ACORDFormsNotice.pdf.

These may be helpful for staff and some of the language could be lifted for a note to certficateholders that complain.

Jan Regnier · June 30, 2010, 01:28:09 PM

Nice....thanks for the form, Jim. I think it will be very helpful.

Jim Jensen · July 08, 2010, 03:06:58 PM

Here's a link to a document created by IIABA that you can use with customers or certificate holders. If you're a member of IIABA, you can log in to open the document. Because it's in the members-only area, it's not appropriate for me to attach it here.

http://www.iiaba.net/VU/NonMember/WilsonCancellationNotice.htm

brinkerdana · July 08, 2010, 06:11:51 PM

Like ASCnet membership, IIABA membership is gone with cost cutting! Just barely convince boss to keep TAM!

Jan Regnier · July 12, 2010, 10:55:09 AM

I upgraded to 10.4 over the weekend. I have a couple of questions about the actual form:

1. "Insurer letter" - assuming this means the company assigned letter - but what is it to reference? (addl insured or Subro waived?)

2. Cert # - ?

3. Revision # - ?

4. Are Phone, Fax, Email fields active?

Anyone crafted a "notice to clients" about the change to address the angry clients that want the OLD cert (to get paid or for audit)?

Thanks.

JohnGage · July 12, 2010, 11:20:29 AM

Cert and revision# are for our use, should we wish to use them. I could see using cert # if you have an insd that needs multiple certs each showing unique coverages. MAYBE cert# is easier than saying "This is the GL and Ohio WC cert, this is your GL and Michigan WC cert, ....."

Jan Regnier · July 12, 2010, 12:14:45 PM

Quote from: JohnGage on July 12, 2010, 11:20:29 AM
Cert and revision# are for our use, should we wish to use them. I could see using cert # if you have an insd that needs multiple certs each showing unique coverages. MAYBE cert# is easier than saying "This is the GL and Ohio WC cert, this is your GL and Michigan WC cert, ....."

Thanks, John.

Jim Jensen · July 12, 2010, 03:32:30 PM

Quote from: Jan Regnier on July 12, 2010, 10:55:09 AM
I upgraded to 10.4 over the weekend. I have a couple of questions about the actual form:

1. "Insurer letter" - assuming this means the company assigned letter - but what is it to reference? (addl insured or Subro waived?)

2. Cert # - ?

3. Revision # - ?

4. Are Phone, Fax, Email fields active?

Anyone crafted a "notice to clients" about the change to address the angry clients that want the OLD cert (to get paid or for audit)?

Thanks.

I talked to Applied Support about the 'insurer letter' as it never shows up when printed. Research finds that it is an obsolete field that should have been removed. Thus simply ignore it.

Cert # and Revision # was added to help track if changes have been made to a previously issued cert and to help match up documents if you attach additional pages.

As for a notification/explanation, I amend the IIABA document I posted a link for to include some language from the Indiana DOI bulletin issued last year and to delete some info that doesn't apply. We'll be sending it out if needed.

Jan Regnier · July 12, 2010, 04:04:00 PM

Thanks, Jim for info. I "chatted" with Applied and the person must have been reading from the Acord documentation regarding the changes.

1. This was the "Insurer Letter" field explanation:

The Insured Letter on the Holder Tab allows data to be entered but that data does not print. It will also default data if holders are defaulted from a prior certificate.

To which I replied....it has no purpose!

2. Cert # & Revision # - she had no clue...and simply said that what I said (for our own interpretation and use) was probably right....

OK...got enough ammo now to explain to the troops about the "new" fields....

Jim Jensen · July 13, 2010, 08:59:08 AM

The 'Insurer letter' was never an Acord field, I don't believe. When Acord updated the form to incude the column to indicate the additional insured and the waiver of subrogration, this item became obsolete but didn't get removed from the GUI. The teach was probably reading documentation resulting from my call, because that's almost exactly what we decided about it.