Notification problem

Hans Manhave · July 10, 2012, 03:13:05 PM

Not recognizing a better subsection to put this in, I'm posting it here. A mod can move it to a better place if there is one.

I have a file synchro program that is supposed to e-mail me when it is done a task. For some time it has not done this and I just found that it was keeping a log of the errors. So here is one of the initial errors at the top, then after it the error it currently gives. Any thoughts about what I'm doing wrong?

When the problem started:
2/27/2012 11:32:28 PM
Error:
Source: cEmail.SendEmail
No: 0

- More Information -
Error Num: 30019
Error Desc: Server replied with invalid authentication response.
Transcript: 220-xxxxx.xxxxhosting.com ESMTP Exim 4.69 #1 Mon, 27 Feb 2012 23:32:17 -0600
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
EHLO doofus.someplace.com.local
250-xxxxx.xxxxhosting.com Hello doofus.someplace.com.local [11.222.333.444]
250-SIZE 52428800
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
AUTH LOGIN
334 VXNlcm5hbWU6
aG1hbmhhdmVAamFja3Nvbi1sbG95ZC5jb20=
334 UGFzc3dvcmQ6
TUFSU1VQSUFMOQ==
535 Incorrect authentication data

What it does now:
7/10/2012 1:28:16 PM
Error:
Source: cEmail.SendEmail
No: 0

- More Information -
Error Num: 10060
Error Desc: The current connection has timeout.
Transcript:

Mark · July 10, 2012, 03:16:53 PM

Are you in fact passing authentication credentials to the email server?

Hans Manhave · July 10, 2012, 03:20:52 PM

Outgoing SMTP server which I know is correct for an iPhone (exg4.exghost.com - Appriver).

Port number 2525 (which I hope is correct for secure connection)

My own account name & password.

Mark · July 10, 2012, 03:25:00 PM

The port must be correct or you wouldn't be getting this far. Have you tried re-entering your credentials?

Hans Manhave · July 10, 2012, 03:33:06 PM

Yes, I did that. Will now re-install the little prog and see if that fixes it.

Must make copy of configured tasks before it possibly overwrites.

> Reinstalled. No relief. I'm now looking into the virus scanners, malware purgers, etc that are present on my system. Some of those don't distinguish between bona fida 'phone home' programs from lesser known utility software providers and malware. Things such as Radmin and SniffPass continuously have to be protected from elimination, maybe this is another one.

Hans Manhave · July 16, 2012, 10:08:19 AM

Some how, some way, out of the blue, one notification out of twenty made it. There is only one general setting that turns this on or off, it looks like the second (job ending notification) notification of the second batch. I guess there was a momentary lapse somewhere. lol.

Hans Manhave · July 17, 2012, 11:54:25 AM

This item has been resolved. A change in SMTP server made the difference.

Jeff Zylstra · July 17, 2012, 12:38:55 PM

Quote from: Dutch Dude on July 17, 2012, 11:54:25 AM
This item has been resolved. A change in SMTP server made the difference.

I know that our mail server requires authentication, and I was going to ask you if that came into play. I guess not. Glad you got it working.

Hans Manhave · July 17, 2012, 12:58:20 PM

I was using a SMTP server that required authentication. However, as luck would have it, I needed to use a different one. One that does not need authentication.

Jeff Zylstra · July 17, 2012, 01:32:29 PM

Quote from: Dutch Dude on July 17, 2012, 12:58:20 PM
I was using a SMTP server that required authentication. However, as luck would have it, I needed to use a different one. One that does not need authentication.

OK. Then I guess I should have said something sooner!

Billy Welsh · July 17, 2012, 03:45:57 PM

Was this via AppRiver?

Our phone system e-mails WAV files of voice-mails, but is unable to authenticate the outgoing mail so AppRiver told us we could not use their servers to send these e-mails.

Charlie Charbonneau · July 17, 2012, 03:51:15 PM

Billy.

Get a yahoo/gmail or some other free email service (appriver approved) generic email for the voicemail box that will provide pop settings and use it to send your voicemail to yourself.

Mark · July 17, 2012, 03:52:47 PM

Use Gmail. You can setup filters -- which are like rules in Outlook, if that is at all helpful.

Hans Manhave · July 17, 2012, 04:03:12 PM

Quote from: Billy Welsh on July 17, 2012, 03:45:57 PM
Was this via AppRiver?

Our phone system e-mails WAV files of voice-mails, but is unable to authenticate the outgoing mail so AppRiver told us we could not use their servers to send these e-mails.

Yes. It used to work for more than a year. Then in February, something changed. I thought I had done it, but it took this long for me to really follow up on it as it was not too urgent. But now I started missing the notifications and decided to get to the bottom of it. Well, I got there. It was still as grimy as it was before, but they let down a rope.

Bob · July 17, 2012, 04:06:03 PM

Ok I did it, I admit it.. Couldn't stand seeing 99 anymore.. So 100 it is..

Carry on..

Hans Manhave · July 17, 2012, 04:07:58 PM

Quote from: Mark on July 17, 2012, 03:52:47 PM
Use Gmail. You can setup filters -- which are like rules in Outlook, if that is at all helpful.

Now you tell me, and yes that is helpful.

I even have a Gmail account for such things but was not using it for that particular piece.

I guess Gmail is the internet duct tape.

Mark · July 17, 2012, 04:10:45 PM

Quote from: Dutch Dude on July 17, 2012, 04:07:58 PM
I guess Gmail is the internet duct tape.

That it is!

Bob · July 17, 2012, 04:14:15 PM

I love Gmail all I use for personal email. Spam never gets through and I like their other products and integration.

Mark · July 17, 2012, 04:16:46 PM

Quote from: Bob Connor on July 17, 2012, 04:14:15 PM
I love Gmail all I use for personal email. Spam never gets through and I like their other products and integration.

+1!!!

Billy Welsh · July 17, 2012, 04:31:24 PM

Quote from: Charlie Charbonneau on July 17, 2012, 03:51:15 PM
Billy.

Get a yahoo/gmail or some other free email service (appriver approved) generic email for the voicemail box that will provide pop settings and use it to send your voicemail to yourself.

It is not an issue now - once we figured out what was going on, and AppRiver said "not on my servers," we were able to use the e-mail from our ISP (which we were paying for and not using). Same situation as DD - was working for several years, then one day AppRiver switched it off without warning. Biggest problem was that everything was queuing up in the phone system but not getting out, and once the disk filled up the whole system would crash. Took the tech a while to figure out what was causing the crashes. Everyone also missed getting the vm's via e-mail - had gotten in the habit of listening on computer or cell phone e-mail.

So I was really wondering if DD is getting "special" treatment from AppRiver.

I will have to keep gmail in mind the next time something quirky comes up.

Mark · July 17, 2012, 04:33:06 PM

Is this AppRiver hosted email or do they just filter your email?

Billy Welsh · July 17, 2012, 04:56:09 PM

Hosted.

They would not allow wide open mail relay which I can understand. Phone system is very basic so all you can do is point to server - no authentication, no port other than standard/default.