Zurich website error (Java?)

Bobby Gurba · March 15, 2010, 01:39:48 PM

I am running into an error when I am using the Zurich EZSB website. The menu is all distorted due to what I believe is a Java error. The menus display a red X and when you click on it, it comes up with the following Java error:

java.lang.StringIndexOutOfBoundsException: String index out of range: 0
   at java.lang.String.charAt(Unknown Source)
   at menu.toColor(menu.java:1043)
   at menu.init(menu.java:67)
   at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)
Exception: java.lang.StringIndexOutOfBoundsException: String index out of range: 0

I have uninstalled and reinstalled Java. I even reinstalled IE and tried it on both IE7 and IE8 and the same error still comes up. When I called the Zurich helpdesk, they had me try viewing it in compatibility mode, still no luck.

Any ideas or suggestions?

Bobby Gurba
Information Technology Specialist
TAM 10.3

Bloody Jack Kidd · March 15, 2010, 01:45:05 PM

URL please?

Bobby Gurba · March 15, 2010, 01:49:51 PM

Its a password protected area, but the link to the login page is:

https://secure.zurichna.com/zus/zurichus.nsf/pages/My+Zurich?OpenDocument&login

Bloody Jack Kidd · March 15, 2010, 01:53:24 PM

ah rats... safe to assume the get the error after you login?

I'll check if any of our CSRs access the Zurich site.

Bloody Jack Kidd · March 15, 2010, 01:56:43 PM

do you run any proxy, url filtering, openDNS or other security software or hardware... I have seen issues where javascripts fail because they may reference other scripts which are blocked.

Bobby Gurba · March 15, 2010, 02:01:14 PM

No proxy, no url filtering or anything like that. I also just checked it using Chrome, no joy. It has to be something with Java, I just have no idea what it can be. I figured a fresh install would do the trick, but it did not.

Bloody Jack Kidd · March 15, 2010, 02:05:04 PM

my mistake - this is Java not Javascript... the page you are on seems to be running a Java applet of somekind. I signed in with a visitor account, but there is no evidence of a Java applet for me.

Rob Talkington · March 15, 2010, 02:58:02 PM

Have you tried going into it from a different workstation?

Bobby Gurba · March 15, 2010, 03:11:04 PM

I have tried from several different workstations, as well as a couple of my servers.

insurebaltimore · March 19, 2010, 12:45:28 PM

If you're running IE8, you have to run ALL sites in compatibility mode in order to get it to work.

Well, I suppose the alternative is to go line by line in the page code and see what sites they're calling to, but it's obviously more than just *.ezbs.com. I had *.zurichna.com and *.ezbs.com in Compatibility, and it didn't work. When I ran ALL in compatibility... magic.

JohnGage · March 19, 2010, 02:36:16 PM

I was just about to add a thread about the Zurich site but the Search tool helped me find this one. I love the new forums!

I have the same issue but only on my Win7 IE8 systems. Additionally when using Java 6 Update 10 or higher the Java subsection in Tools -> Internet Options -> Advanced disappears. I have confirmed with the Zurich help desk that they are aware of the problem but don't have a solution other than my Java install must be faulty

So at this point I don't know what to do. I've toyed with the settings in the Java console in Control Panel with no luck. I've installed most of the Java updates for version 6 hoping an older version would still work, no joy.

Bloody Jack Kidd · March 19, 2010, 04:00:02 PM

Quote from: JohnGage on March 19, 2010, 02:36:16 PM
I was just about to add a thread about the Zurich site but the Search tool helped me find this one. I love the new forums!

I love that you used the Search feature!

insurebaltimore · March 23, 2010, 09:18:41 AM

Quote from: JohnGage on March 19, 2010, 02:36:16 PM
I was just about to add a thread about the Zurich site but the Search tool helped me find this one. I love the new forums!

I have the same issue but only on my Win7 IE8 systems. Additionally when using Java 6 Update 10 or higher the Java subsection in Tools -> Internet Options -> Advanced disappears. I have confirmed with the Zurich help desk that they are aware of the problem but don't have a solution other than my Java install must be faulty

So at this point I don't know what to do. I've toyed with the settings in the Java console in Control Panel with no luck. I've installed most of the Java updates for version 6 hoping an older version would still work, no joy.

It's not really a java issue at all. Rather, it's a "how the browser invokes java" problem. Check out my above post for a workaround.

Bobby Gurba · March 25, 2010, 08:52:13 AM

I still have no joy with this. I even tried on my home computer, and I am getting the exact same error. I am just going to call up their help desk until they give me a solution...I'll post what I find out.

JohnGage · March 25, 2010, 09:11:31 AM

Quote from: Bobby Gurba on March 25, 2010, 08:52:13 AM
I still have no joy with this. I even tried on my home computer, and I am getting the exact same error. I am just going to call up their help desk until they give me a solution...I'll post what I find out.

Bobby I'm in the same boat, good luck with the help desk.