Locking Bytes errors

[Andrew Carrick]

We have two new starters who seem to be creating locking bytes errors which interfere with the network and slow all other users down. I don't understand why because they are using PCs that others have used before without problems. As far as I can tell their log in access is the same as for any other CSR.

Anybody got any ideas please?

[Jan Regnier]

Andrew

What are they doing when this happens?  What area of TAM are they working in?

[Andrew Carrick]

Seems to be a bit random but more often when the uers are in Word in TAM, and when saving/exiting

[Jan Regnier]

Andrew

I am sending you (emailing you with attachment) a report I found in AS KB  - it's older info but it may provide some direction to finding the issue.

[Andrew Carrick]

Muchas gracias 

[insurebatimore]

We've had some Locking Index nightmares in the past, but ours was mostly related to history.

There's an updated DLL around that helps w/ some locking.  ASDBF.DLL in the X:\Wintam folder.  The newer DLL has a modified date of 11/4/2009 and is Version 10.4.0.0

If you want to try it, shoot me an email and I'll send you the file.  It's too large to attach to a post.

Be sure to make a backup of your old DLL if you decide to use this one.  The usual disclaimers about me not being responsible for anything you do apply.

[Andrew Carrick]

Thanks, appreciate the offer. We're only on 7.6 at the moment and when we move to 10 we'll have a shiny new server, plus we're thinking of upgrading some other stuff, so I'll see what happens first.

By the way, where's Batimore? 

[insurebatimore]

Underwater, currently.  Maryland, in the good (subject to interpretation) ol' USA.