User getting various errors at signon

Drew Buckley · December 03, 2010, 07:10:42 AM

Hi Everyone
I have a user who seems to be getting various errors when signing on to TAM (local). I have attached some pics.
Not sure if this is a culmination of many issues (somepossibly user error) or something more fundamental with her user setup.
I am going to check out her activities to see if she has a corrupt old activity - maybe use the activity utility to close any old activities, but some of her problems dont seem to be linked to activities.
Appreciate this is quite a wide ranging question!!! Any suggestions?

Andrew Carrick · December 03, 2010, 07:58:42 AM

We had an OCX sign on error once and it was fixed by renaming WTSETUP.INI file so that gets recreated next time they log on. Might be worth a go.

Drew Buckley · December 03, 2010, 08:07:51 AM

Thanks Andrew
Was thinking that it probably was the user settings as they are also getting some weird filter errors, so will try doing this, thanks again

Bloody Jack Kidd · December 03, 2010, 08:09:37 AM

running asupdate.exe /rr may also be in order - to fix ocx/dll registration issues

Drew Buckley · December 03, 2010, 08:15:14 AM

Thanks Rick

Not sure if someone gave me a curveball as were adamant that there errors were linked to a large mailbox size - they also have issues with errors loading homebase when loading mail. Know that I had a user with a gb sized mailbox and it just took a while to load but never errored out - although I finally got them to reduce it in the end! Anyone seen any mail related error messages with TAM?

Andrew Carrick · December 03, 2010, 08:20:46 AM

Not since moving to v 10, where the mail inbox doesn't load into Homebase. Still get some errors during attachment process though.

Bloody Jack Kidd · December 03, 2010, 09:17:05 AM

I'm inclined to think this problem is related to the user's environment and not necessarily mail.

Drew Buckley · December 03, 2010, 09:24:58 AM

That's my hunch too, will get on site and check it out. Thanks for all the help Rick and Andrew, will let you know what I find!!

Andrew Carrick · December 03, 2010, 09:25:44 AM

Say Hi to Ali for us, tell her to get reigstered on here!

Drew Buckley · December 07, 2010, 05:47:41 AM

I'm still flying the flag for the forum

Whilst I am not sure if this is a mail issue, it is certainly one area I want to resolve with this user. Was amazed to find that their mailbox was just short of 8gb, so will iron this out and see if they continue to get the same error.

As an aside, and I will post in another thread, does anyone have any good auto archiving software they can recommend for use at exchange level, rather than relying on users locally on outlook and .pst files?

Jeff Zylstra · December 07, 2010, 12:05:59 PM

In no particular order.... Clean temp files, check autoexec.nt and config.nt, check user permissions and make sure the user has full rights to C:\wintam, and also any TAM related INI files like Wintam.INI. Like Rick said, run Asupdate too and maybe even uninstall TAM first and remove the folder if need be. Also, try the Windows Classic theme. Seems to me I've seen this error before and that it was somehow video or theme related, but my old brain isn't what it used to be.